Buying software as a service can be a dark road full of more twists that a Hitchcock film. If you choose the wrong provider, you can expect the elements of suspense and surprise to be in full swing. Add in some language barriers and long hold times regarding support, and you have a full spectrum horror film going on in right in your own office. I am well aware that pricing matters. I am certain that the quality of the product, as well as the ability of it to deliver is paramount as well.
Most companies want to be true believers when it comes to trusting that exceptional service after the sale will be provided. If the price point is low enough, some decisions makers become the victim of their own self-induced amnesia, and forget the issues from past providers, as well as their own personal customer service experience nightmares. Most forget the amount of customer service videos passed around on social media, or the jokes in the morning paper cartoon section. In the end, we are almost programmed to expect inferior support.
|Far too often the case|